

Reached for this story, an Amazon spokesperson told Insider that Amazon supports delivery drivers taking breaks as needed, and the company is working with its delivery partners to "find solutions to these issues." It did not contemplate our large driver population and instead wrongly focused only on our fulfillment centers." The company later walked back the comments, saying: "We owe an apology to Representative Pocan. That's unsanitary for the customers receiving the packages." "Those conditions are extremely unsanitary, and we are there with all those packages and our own urine and bodily fluids. "I resort to peeing in bottles, and women urinate through funnels into bottles, just so I'm able to get done with my deliveries," Valerie G, a driver for one of Amazon's Delivery Service Partners (DSP), told Insider. For busy shifts, the drivers confirmed what others have said before: that peeing in water bottles is sometimes just a part of the job - not unlike many other drivers have complained about over the years to stay on pace and meet high delivery quotas. At times, their scheduled stops can come out to more than 190. The drivers say usual package loads can be anywhere from 170 to 375 packages a day on a regular shift, not just during Prime week. Insider has verified their identities and jobs but is withholding full names at their request over fear of retaliation by the company.

The three workers drive for various Amazon Delivery Service Partners, or DSPs, around the country. Sometimes, it comes at the expense of human dignity, three workers told Insider in new interviews, expanding on themes workers have previously detailed in recent years. But there's a lot that goes into getting packages delivered in two days. It often indicates a user profile.īefore stepping down as CEO this year, Jeff Bezos built the Amazon empire around being customer-obsessed. Account icon An icon in the shape of a person's head and shoulders.
